findleys of cooden - Meet our Team of experts

I am the proud joint owner of Findley's of Cooden and Findleys Secretarial Services. For many years we had been asked by our customers to venture into Block Management. Mainly, it seemed, as the level of service they were being offered didn’t meet their expectations. We set up with the vision of changing that by offering a more personal approach to management, whilst still providing a vast improvement in service levels. This includes a state of the art software solution that allows each leaseholder to view their accounts online, a dedicated maintenance manager, separate accounts department and a separate company secretarial service. We are never afraid to expand with demand and have the infrastructure to manage as many flats as we are offered. To summarise, we have the staff, the know how, the technology but most importantly the ability and desire to take block management to the next level. We look forward to being of service.

 As the Financial Director and Company Secretary at Findley’s of Cooden, I serve as the primary point of contact for both clients and leaseholders, addressing any issues that may arise. In my role as Company Secretary, I manage the administrative aspects of the properties in our portfolio, which includes handling property sales, completing LPE1 forms, compiling the necessary data for solicitors and accountants, and ensuring the smooth execution of all legal and financial processes related to the portfolio.

As Financial Director, I oversee the accounts department, ensuring that all financial operations are carried out efficiently and in line with regulatory requirements. I am responsible for ensuring the financial health of the company, including overseeing budgeting, financial reporting, and ensuring that our clients’ financial interests are well managed.

I also attend and chair AGMs and Directors' meetings, take minutes, and ensure that all Company House filings and account submissions are completed in a timely and efficient manner. Additionally, I oversee compliance and legal requirements for our portfolio, ensuring that all necessary documents and records are maintained to the highest standards.

With 10 years of experience in property management, I pride myself on being both professional and approachable, always ensuring that our clients receive the highest level of service.

 With 15 years of experience in Residential Property and Property Management, I have had the opportunity to take on a variety of roles within the industry. In 2019, I completed my Level 3 Technical Award in Residential Lettings and Property Management, which enabled me to become a member of the Association of Residential Letting Agents.

In 2020, I decided to take a break from the property industry and pursued a role within the NHS, an experience that I found to be incredibly rewarding. After a year away, I realised that my true passion lies within property management, and I returned to the industry with enthusiasm.

I was fortunate to join Findley’s of Cooden as a Block Manager, where I worked closely with the Block Management team in overseeing the day-to-day operations of our portfolio. In January 2025, I was promoted to Office Manager, where I now oversee the daily running of the branch, ensuring smooth operations and continued success.

 With 13 years of experience in the property industry, I have developed extensive knowledge across sales, lettings, and, most notably, property management. In my current role, I am responsible for overseeing block management services and maintenance contracts, ensuring they remain up to date. I conduct regular site inspections across our portfolio, diagnosing potential issues, identifying existing insurance risks, and ensuring follow-up visits and reports are completed where necessary. Additionally, I ensure that each site remains compliant with health and safety regulations.

Alongside my responsibilities in property management, I am also actively involved in estate management, overseeing the day-to-day operations of the estates within our portfolio. This includes liaising with contractors and ensuring that all aspects of estate maintenance are carried out efficiently.

I am also involved in key negotiations concerning long-term agreements, repairs, and lease contracts, striving to ensure that all work is completed efficiently and to the highest standards.

 I joined the team at Findley’s of Cooden as a Block Manager in January 2024, working alongside the experienced Block Management team.

Prior to this, I spent three years with a local Electrical & Building Contractor. Before that, I worked within the property industry for 12  years, specialising in Lettings and gaining experience in Sales and Block Management. The combination of my experience in both the construction and property sectors has equipped me with valuable transferable skills that I am excited to apply in my current role at Findley’s of Cooden.

I am thrilled to have returned to the property industry, particularly with such a reputable and fast-growing company. I look forward to expanding my expertise in Block Management and am currently working towards the ATPI qualification.

In my role, I am responsible for carrying out block inspections, overseeing maintenance projects, ensuring all blocks remain compliant with relevant legislation, and managing the day-to-day operations of our portfolio.

 I joined Findley’s of Cooden in 2021 as part of the apprenticeship scheme, working closely with the Block Management department and Company Secretary. In January 2023, I successfully completed my Level 3 Housing and Property Management apprenticeship through The Apprentice Academy and in November 2024 I successfully passed my Level 3 exam and am now an Associate of The Property Institute. 

Following my continued progress within the company, I was promoted to Block Manager. Having worked closely with the Block Managers in the management of their portfolios, I have gained valuable experience and skills that I am eager to apply to ensure the smooth and efficient running of my own portfolio during the transition.

I look forward to continuing to work alongside the Block Management team and our clients at Findley’s of Cooden, contributing to the ongoing success of the company.

 I joined Findley’s of Cooden in 2024, returning to the property industry after a four-year break during which I worked as a teacher at a local primary school. I completed my degree at the University of Brighton, graduating with First Class Honours. Prior to my time in education, I spent approximately ten years in the property industry, gaining experience in lettings, sales, and management, before progressing into a Director position.

I initially joined Findley’s as an administrative assistant, but I am excited to have recently been promoted to Block Manager. In this new role, I will be working alongside Glenn, Danielle, and Ellie, and I look forward to managing my own portfolio. My focus will be on ensuring compliance with regulations, legislation, and the smooth day-to-day operation of the portfolio.

 I joined Findley’s in 2022, bringing with me previous experience in residential lettings and sales. I was eager to take on the challenge of Block Management. Initially, I began my journey with Findley’s in the accounts department, but I have since transitioned to assist the Block Management team.

In my current role, I serve as the first point of contact in the office. My responsibilities include ensuring that all blocks remain compliant with relevant legislation, issuing work orders, and coordinating with contractors to facilitate necessary tasks.

 I have worked within the property industry since 2014, gaining valuable experience across residential lettings, sales, and property management. Over the years, I have been fortunate to progress into the property management sector, where I have developed my skills and knowledge.

In my current role, I serve as the primary point of contact in the office, assisting the Block Managers with the day-to-day management of their portfolios. My responsibilities include ensuring blocks are compliant with relevant legislation, managing work orders, and liaising with contractors to coordinate necessary maintenance and repairs. I am committed to ensuring the smooth and efficient operation of all aspects of block management.

 I have  joined the Accounts team at Findley’s of Cooden in 2024, bringing with me experience in retail management and, more recently, as an administrator within the NHS. I am excited to apply the transferable skills gained from my previous roles to contribute effectively within the accounts team, working alongside Berthall. 

My day-to-day responsibilities include reconciling accounts, invoicing, processing demands, and preparing financial reports, such as financial packs, in addition to various other accounts-related tasks as needed. One of my key priorities is ensuring that arrears are consistently updated and that outstanding funds are recovered as efficiently as possible.

I am committed to providing exceptional customer service by addressing all accounts queries thoroughly and promptly. I look forward to building strong relationships with our clients and becoming an integral member of the Findley’s of Cooden team.

  I joined Findley's team working alongside Grace in the accounts department in 2025. I earned a Diploma of Higher Education in Accounting and Finance from the University of Brighton and I am excited to bring my knowledge and skills into this role and contribute to the success of the team. Part of my job role in accounts includes reconciling accounts, invoicing, processing demands and reports such as financial packs, this is alongside many other accounts-related tasks where required. One of the most crucial items within my remit,  is ensuring all arrears are continuously updated and funds are recouped as quickly as possible. I hope to meet customers' satisfaction and provide an efficient service to all of our clients.