findleys of cooden - Meet our Team of experts

I am the proud joint owner of Findley's of Cooden and Findleys Secretarial Services. For many years we had been asked by our customers to venture into Block Management. Mainly, it seemed, as the level of service they were being offered didn’t meet their expectations. We set up with the vision of changing that by offering a more personal approach to management, whilst still providing a vast improvement in service levels. This includes a state of the art software solution that allows each leaseholder to view their accounts online, a dedicated maintenance manager, separate accounts department and a separate company secretarial service. We are never afraid to expand with demand and have the infrastructure to manage as many flats as we are offered. To summarise, we have the staff, the know how, the technology but most importantly the ability and desire to take block management to the next level. We look forward to being of service to you.

I have worked within the property industry for nearly 30 years and have genuinely loved being part of it – well, nearly every minute!

Over the years, I have had the pleasure of helping thousands of clients with their property journeys and have built up a wealth of experience across the industry.

Alongside my long-standing friend and business partner, Scott White, I am joint owner of Findley’s of Cooden and Findley’s Secretarial Services. Together, we are committed to continuing to develop the Findley’s brand while maintaining the personal, professional and approachable service that sits at the heart of the business.

Findley’s provides a comprehensive range of property management and company secretarial services, and I am incredibly proud of the team we have around us and the continued growth of the company.

For me, property has always been about people. Building strong relationships, providing a reliable service and ensuring our clients feel they are in safe hands remains just as important today as it was when I first started in the industry.

 With 15 years of experience in Residential Property and Property Management, I have had the opportunity to take on a variety of roles within the industry. In 2019, I completed my Level 3 Technical Award in Residential Lettings and Property Management, which enabled me to become a member of the Association of Residential Letting Agents.

In 2020, I decided to take a break from the property industry and pursued a role within the NHS, an experience that I found to be incredibly rewarding. After a year away, I realised that my true passion lies within property management, and I returned to the industry with enthusiasm.

I was fortunate to join Findley’s of Cooden as a Block Manager, where I worked closely with the Block Management team in overseeing the day-to-day operations of our portfolio. In January 2025, I was promoted to Office Manager, where I now oversee the daily running of the branch, ensuring smooth operations and continued success.

I joined Findley's in 2025, bringing with me nearly 13 years of experience from another local agent. Throughout my career in Block Management, I’ve had the privilege of working across a diverse range of roles, from accounts and property management to leading teams and whole departments. I’m also proud to have achieved full member status with The Property Institute.

I’m excited to bring this breadth of knowledge to my role at Findley's, supporting the Accounts Department and working closely alongside my colleague Grace to deliver a smooth, professional service for our clients.

 With 13 years of experience in the property industry, I have developed extensive knowledge across sales, lettings, and, most notably, property management. In my current role, I am responsible for overseeing block management services and maintenance contracts, ensuring they remain up to date. I conduct regular site inspections across our portfolio, diagnosing potential issues, identifying existing insurance risks, and ensuring follow-up visits and reports are completed where necessary. Additionally, I ensure that each site remains compliant with health and safety regulations.

Alongside my responsibilities in property management, I am also actively involved in estate management, overseeing the day-to-day operations of the estates within our portfolio. This includes liaising with contractors and ensuring that all aspects of estate maintenance are carried out efficiently.

I am also involved in key negotiations concerning long-term agreements, repairs, and lease contracts, striving to ensure that all work is completed efficiently and to the highest standards.

I joined Findley’s in 2022, bringing with me previous experience in residential lettings and sales and a keen interest in developing my career within Block Management.

I initially joined the Accounts Team before moving across to support the Block Management department, where I gained valuable hands-on experience across all aspects of residential property management. Having progressed within the company, I have recently been promoted to the role of Block Manager.

In my current role, I manage my own portfolio of developments and act as a key point of contact for residents, leaseholders and Directors. My responsibilities include overseeing day-to-day maintenance, instructing and liaising with contractors, ensuring statutory and health and safety compliance, attending meetings and supporting clients with the ongoing management of their developments.

I am excited to continue developing within my role and providing a professional, approachable and proactive service to our clients.

I have worked within the property industry since 2014, gaining valuable experience across residential lettings, sales and property management. Over the years, I have developed a strong understanding of the industry and have continued to build my knowledge and experience within residential Block Management.

Since joining Findley’s, I have worked closely with the Block Management team, supporting the day-to-day management of a wide range of developments. I am delighted to have recently been promoted to the role of Block Manager, allowing me to take the next step in my career and manage my own portfolio of properties.

In my current role, I am responsible for the day-to-day management of my developments and act as a key point of contact for residents, leaseholders and Directors. My responsibilities include overseeing maintenance and repairs, instructing and liaising with contractors, monitoring statutory and health and safety compliance, attending meetings and ensuring the smooth and efficient management of each development.

I take pride in providing a professional, approachable and proactive service and look forward to continuing to develop within my role at Findley’s.

I joined Findley’s of Cooden in 2026, having previously worked for another local property company for 12 years. With a wealth of experience within the industry, I am excited to begin the next chapter of my career as part of the Findley’s team.

Working alongside Glenn, Katie and Frankie as a Block Manager, I oversee my own portfolio of developments and act as a key point of contact for residents, leaseholders and directors.

My day-to-day role includes overseeing maintenance and repairs, instructing and liaising with contractors, monitoring statutory and health and safety compliance, attending meetings and ensuring the smooth and efficient management of each development.

I pride myself on being approachable, organised and responsive, and I look forward to building strong relationships with our clients and providing them with a friendly and professional service.

I joined the Findley’s team in 2026, working alongside the Block Management Team and Company Secretary as an Assistant Block Manager.

Before joining Findley’s, I spent two and a half years with another local managing agent, where I completed an apprenticeship in Business and Administration. I then went on to work as a Case Manager for several years, gaining valuable experience in customer service, client relations and managing a varied workload.

I bring a strong customer-focused approach to my role, together with a good understanding of property management and the importance of clear communication with residents, leaseholders and contractors.

My day-to-day responsibilities include overseeing health and safety matters, helping to ensure our blocks remain compliant, assisting the Block Managers with the day-to-day management of their portfolios, responding to leaseholder enquiries and dealing with solicitors’ enquiries, along with many other aspects of block management.

I enjoy the variety of the role and being part of a team that works closely together to provide a helpful, responsive and professional service to our clients and residents.

 I have  joined the Accounts team at Findley’s of Cooden in 2024, bringing with me experience in retail management and, more recently, as an administrator within the NHS. I am excited to apply the transferable skills gained from my previous roles to contribute effectively within the accounts team, working alongside Rachel. 

My day-to-day responsibilities include reconciling accounts, invoicing, processing demands, and preparing financial reports, such as financial packs, in addition to various other accounts-related tasks as needed. One of my key priorities is ensuring that arrears are consistently updated and that outstanding funds are recovered as efficiently as possible.

I am committed to providing exceptional customer service by addressing all accounts queries thoroughly and promptly. I look forward to building strong relationships with our clients and becoming an integral member of the Findley’s of Cooden team.

I recently joined the Accounts Team at Findley’s, working alongside Rachel and Grace. With over 12 years’ experience in the banking sector, I bring a strong financial background and a wealth of knowledge to the team.

My day-to-day responsibilities include account reconciliations, invoicing, processing service charge demands and preparing financial reports and packs, alongside supporting the wider team with a variety of accounts-related tasks.

A key focus of my role is monitoring arrears, ensuring records are kept accurate and up to date, and working proactively to recover outstanding funds as efficiently as possible.

I’m delighted to have joined the Findley’s team and look forward to using my experience to support both our clients and the continued growth of the company.