findleys of cooden - Meet our Team of experts

As the Block Management Director & Company Secretary at Findley's of Cooden, I am the first point of contact for Clients and Leaseholders alike should any issues arise. My main role is to ensure the effective and smooth running of our Block Management business and to assist the team in managing our blocks efficiently, whilst keeping them up to date with the latest legislation and training to ensure the highest industry standards. I am responsible for coordinating all of our Block Management services in line with the contracted management agreements in our portfolio and overseeing the implementation of large contracts and insurance policies. I have worked in property management for the last 7 years and pride myself on being professional, whilst being approachable and providing our clients with the highest level of service.

In my role as Company Secretary I deal with the sales of the properties in our portfolio, completing LPE1 forms, compiling data required by solicitors & accountants , attending & chairing AGMs and Director’s meetings , taking minutes and making sure all of your Company's House & accounts submissions are undertaken promptly and efficiently.

Having worked in Residential Property and Property Management for 13 years, I have undertaken various roles within the industry and completed my Level 3 Technical Award in Residential Lettings and Property Management in 2019 to become a member of the Association of Residential Letting Agents. In 2020 I made the decision to take a break from the industry and went to work within the NHS, I found this to be a hugely rewarding time. After having a year out, I felt that my true passion was within the property industry. I was given the opportunity to join Findley’s of Cooden as a Block Manager working alongside the Block Management team managing the day to day running of our portfolio. 

With 10 years experience in the property industry, I have built up a wealth of knowledge within sales, letting and predominantly I have been very fortunate to spend the majority of my time in Property Management. Having worked for two of the largest local estate agents in 1066, I have had to work incredibly hard to ensure the lettings management portfolio runs smoothly. I now bring this experience, knowledge and willingness to work tirelessly into the Block Management industry for Findley's of Cooden. My days involve ensuring that all block management services and maintenance contracts are kept up to date. Visiting the blocks/sites in our portfolio and carrying out site inspections and diagnosing potential problems, including highlighting

any existing insurance risks and ensuring that there are follow up visits and site inspection reports as necessary. Making sure that the site is compliant with health and safety regulations. Requesting service charges for the buildings and collecting on our clients behalf. And playing a key role in negotiations relating to long-term qualifying agreements, repairs that need to be undertaken on site and also contracts for leases.

 I have recently joined the team at Findley's of Cooden as a Block Manager, working alongside the Block Management team.

I previously worked for a local Electrical & Building Contractor for the past 3 years, prior to this I worked within the property industry for 8 years specialising in Lettings, with experience in Sales & Block Management and with the knowledge and experience from both industries I hope to bring these transferable skills to my role at Findleys of Cooden. 

I am truly excited to have returned to the property industry, working for a reputable and fast-growing company, and I am looking forward to expanding my knowledge within Block Management, working towards the IRPM qualification. 

My role within Findleys is carrying out block inspections, overseeing maintenance projects, ensuring all blocks are compliant with necessary legislations, and managing the day to day running of our portfolios. 

 I joined Findley's of Cooden in 2021 as part of the apprentice scheme working alongside the Block Management department and Company Secretary. I successfully completed my Level 3 Housing and Property Management apprenticeship through The Apprentice Academy in January 2023. Due to my continued progression within the company after completing my Level 3 Housing and Property Management apprenticeship, I have been promoted to Block Manager. Having worked extremely closely with the Block Managers in the running of their portfolios, I will be able to transfer these skills I have learnt to ensure the effective running of my portfolio with no disruptions during the handover period. I look forward to continuing working alongside the Block Management team and all of our clients at Findley's of Cooden.

 I joined Findley's in 2022, with previous experience in residential lettings and sales, I was looking forward to the challenge of Block Management. I started my journey with Findley's in the accounts department but have recently moved over to help assist the Block Managers.  

 My role includes being the first point of contact in the office, ensuring blocks are compliant with legislation and sending work orders and liaising with contractors. 

I have worked within the property industry since 2014, during my 9 years in the property industry I have undertaken roles within residential lettings and sales . I have been fortunate enough to progress into the property management side of the business. 

I have recently returned from Maternity Leave and I am excited to  be assisting the Block Managers in the day to day running of their portfolios. 

I became a part of the Findleys Of Cooden team in 2023, as an apprentice working towards my AAT Level 2 Accounts and Finance Assistant qualification, after achieving all my gcses. Involved in my job role, I have access to review and reconcile accounts, process payments and update records of invoices and receipts. Working in the accounts department means I ensure service charges and other demands are issued accurately and equivalently to your lease and work beside leaseholders to ensure arrears are minimal. Working in this organisation I hope to meet customers satisfactions and provide help where needed. 

I have recently joined the accounts team at Findley's of Cooden, having previously worked within retail management and most recently the NHS as an administrator. I aim to use all transferable skills from my previous employment,  in my role within the accounts team, working alongside Millie. My day to day work includes reconciling accounts, invoicing, processing demands and reports such as financial packs, this is alongside many other accounts-related tasks where required. One of the most crucial items within my remit,  is ensuring all arrears are continuously updated and funds are recouped as quickly as possible. I hope to continue providing great customer service by fulfilling all accounts queries thoroughly and efficiently. I look forward to getting to know all of our clients and becoming an integral part of the Findley's of Cooden team. 

I am the proud joint owner of Findley's of Cooden. For many years we had been asked by our customers to venture into Block Management. Mainly, it seemed, as the level of service they were being offered didn’t meet their expectations. We set up with the vision of changing that by offering a more personal approach to management, whilst still providing a vast improvement in service levels. This includes a state of the art software solution that allows each leaseholder to view their accounts online, a dedicated maintenance manager, separate accounts department and a separate company secretarial service. We are never afraid to expand with demand and have the infrastructure to manage as many flats as we are offered. To summarise, we have the staff, the know how, the technology but most importantly the ability and desire to take block management to the next level. We look forward to being of service.